Tag: contact centre
Optimising the contact centre: lessons from COVID one year on
The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
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Beyond insights: How CRM solutions are transforming the manufacturing industry
The global manufacturing sector is witnessing a seismic shift in its automation approach as companies worldwide, big or small, grapple with the ongoing labour shortage and skills gap within the industry.Â
