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Troubleshooting from a distance: How remote support shapes today’s business processes

The rise of Internet of Things (IoT) devices creates significant opportunities for businesses by helping to streamline processes and uncover business efficiencies, but it can also present challenges in terms of managing and maintaining them in the case of these devices going offline.  
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Beyond insights: CRM’s transformative role in sustainable manufacturing

Manufacturing companies worldwide are increasingly gearing up for a significant transformation with environmental sustainability at the centre. This comes amid stronger environmental regulations, a shift in consumer behaviour, and the industrial sector delves deeper into Industry 4.0.